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Dear customer,

Returns, no matter if return or complaint, are ALWAYS free of charge for articles from our webshop.*


Please note the following procedure, in order to process returns quickly and easily and to keep the processing time as low as possible!

Please send the item back to us in original packaging. The goods must be in original condition, undamaged, without signs of use and incl. all labels.
Usually, a return label is included in your package for fast and safe return shipment. In case there is no return label enclosed, please send us an e-mail to webshop(at) stating your name and the invoice number and we will send you a return label as soon as possible.

Please make sure that the package is well sealed and no old address labels and / or barcodes are visible. After receiving the article, we will check it and send back money, depending upon payment method, on the appropriate account.


As a private person you have the right to cancel your order: Right of withdrawal


Option 1:

As a customer of PERFACTS, all new delivered goods from us to you, is covered by the statutory warranty period of 24 months. In the unlike event that a defect should occur, please get in touch with us. In each case we will try to solve the problem as quickly and accommodating as possible.

If we need the article for inspection, please send the defective article to the following address:
Webshop (Claims)
Gahlener Strasse 250
D-46282 Dorsten

After checking the defect we will decide if a short-term repair is possible or if we exchange the defective item. We assume no liability for damages and defects resulting from improper use, storage, operation, negligent or faulty care and maintenance or improper repair by an unauthorized service partner.


Option 2:
Please send us an email to: webshop(at)

The following information would be very helpful/necessary:

·         Customer and invoice number
·         Articles description/ size
·         Which error occurred? A short description.
·         1-2 pictures showing the defect
·         Your phone number during the day, in order to be able to reach you well


We will contact you after receiving the mail and checking the defect. We discuss the further procedure personally. Please understand that we cannot clarify the problem within the day after. Not every complaint is justified - we will wait also for a feedback from the supplier / manufacturer.

In the end, of course, we want to have satisfied customers - You!


Transport damages

If you receive a damaged parcel please inform us as soon as possible, for insurance reasons latest within 2 days.


*Provided that the conditions for a return on this page are met.